FAQ
1. What is Wabi-Sabi Gems?
A monthly subscription that delivers ethically sourced, beautifully "imperfect" natural gemstones from Japan and India. Each box contains 3 unique stones. Plans start at $18/month, shipping included. Experience the quiet beauty of wabi-sabi every month.
2. How does the subscription work?
Your first payment date becomes your monthly billing date. We hand-pack your box in Shizuoka, Japan, and usually ship within 7 business days after billing. You'll receive a shipping confirmation email with tracking as soon as it leaves us.
3.When will I be charged, and how much?
On your monthly billing date, we charge your plan price ($18, $25, or $55, taxes and shipping included). If you used a discount code when you subscribed, it applies to your first box only, and your plan renews at its regular price from your second box. We'll email you a reminder before each upcoming charge. If you joined with a discount, we'll also let you know in the shipping confirmation email for your first box.
4. How long does shipping to the United States take?
Tracked international airmail takes approximately 14–21 days. Shipping is always included in the price.
5. Will I have to pay customs duties or taxes?
No worries — the declared value is well under $800, so U.S. customs duties are $0.
6. What payment methods do you accept?
Credit/debit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay.
7. Can I change my shipping address or payment information?
Yes — simply log into your account and update anytime in your account dashboard.
8. Can I pause or skip a month?
Of course! Log in to your account > Subscriptions to skip a month or pause your subscription, and restart anytime. You can also email us at hello@wabisabi-gems.com — please write at least 2 business days before your next billing date so we can update it in time.
9. How do I cancel my subscription?
Log in to your account > Subscriptions > select your subscription > Cancel. There are no fees. Once canceled, you won't be charged again. To stop your next charge, please cancel at least 1 day before the billing date shown in your account. A box charged before you cancel will still be shipped, and that charge is non-refundable, except as described in our Refund Policy.You can also email us to cancel — see our Subscription & Cancellation Policy for details.
10. What if I'm not satisfied with the service?
Your first box comes with a happiness guarantee. If you're not happy with it, contact us within 30 days of delivery, and we'll let you know how to return the stones and the return shipping limit. Once we receive them, we'll refund the full price of the box plus your return shipping cost, up to that limit — just keep your shipping receipt. Returns sent without contacting us first are not eligible for a refund.
11. Can I request specific colors or avoid certain stones?
Yes! Let us know your preferences (e.g., "I love blue tones" or "no quartz please"). We'll do our best, though the surprise element is part of the fun!
12. Are the gemstones ethically sourced?
Absolutely. We work only with long-term trusted partners in Jaipur, India and Japan — zero child labor, fair wages, and a zero-waste mission.
13. Do you have a physical store?
We're online-only, shipping directly from our small studio at the foot of Mt. Fuji in Shizuoka, Japan.
14. I didn't receive a confirmation email.
Please check your spam/promotions folder. You can always log into your account to view order status.
15.I see a charge from Wabi-Sabi Gems on my card statement that I don't recognize.
Before contacting your bank, please email us at hello@wabisabi-gems.com with the date and amount of the charge. We'll reply within 1 business day and look up your order. If the charge was made in error, we'll refund it.
16. Still have questions?
We're here in both English and Japanese!
Email hello@wabisabi-gems.com — a real human will reply within 1 business day ♡