Refund Policy

Last updated: October 14, 2026

Subscription renewals

Renewal charges are non-refundable once processed, even before the box ships, except in the following cases or as required by applicable law:

- If you were charged after a cancellation request we had already received (online or by email), we will refund that charge in full.

- If you were charged in error, we will refund that charge in full.

First box happiness guarantee

Your first subscription box comes with a happiness guarantee. If you're not happy with it, contact us within 30 days of delivery, and we’ll let you know how to return the stones. Once we receive them, we’ll refund the full price of the box plus your return shipping cost, up to $20. Please keep your shipping receipt. Returns sent without contacting us first are not eligible for a refund.

One-Time Box

The One-Time Box is a single purchase and is not covered by the happiness guarantee. One-Time Box purchases can’t be returned or refunded, except for damaged, defective, or wrong items. If it arrives damaged, defective, or is not what you ordered, please see “Damaged, defective, or wrong items” below.

Damaged, defective, or wrong items

Please check your box when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 30 days of delivery with a photo, and we'll make it right with a replacement or a refund. You don't need to return the item unless we ask you to.

How to contact us

Before sending anything back, please email us at hello@wabisabi-gems.com. We reply within 1 business day and will send you the return address and instructions. Items sent back without contacting us first will not be accepted.

Refunds

Once we've received your return (or approved your request, if no return is needed), we'll let you know. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may need additional time to post the refund.