Shipping policy

Shipping Policy

Processing Time

Orders ship within 2–3 business days (excluding weekends and Japanese public holidays). We carefully inspect and pack each item before shipment.

For subscriptions, each box ships within 2–3 business days of its billing date.

Delivery Time

Delivery to the U.S. typically takes 14–21 days after shipment.
*During periods of air cargo congestion, delivery may take up to 30 days after shipment.

Shipping Method

• United States: Trackable International Airmail (with tracking number)
• Shipping Cost: Included in the product price.
• Destinations: We currently ship to the United States only.

Important Shipping Notes

• Delivery times are estimates and may vary depending on customs clearance and local delivery conditions.
• Delays may occur due to weather, carrier conditions, or customs inspections.
• Customs & Import Taxes: For shipments to the U.S., customs duties or import taxes may apply. These charges are the responsibility of the buyer.

Order Tracking

Once your order has shipped, we will send a shipping confirmation email with your tracking number to the address you provided.

Contact Us

If you have any questions, please contact us at hello@wabisabi-gems.com.