Subscription & Cancellation Policy

Last updated: [October 8, 2026]

1. Automatic renewal

Wabi-Sabi Gems plans (Starter $18, Regular $25, Premium $55 per month) are subscriptions that renew automatically every month. By completing checkout, you authorize Wabi-Sabi Gems to charge your payment method the regular plan price (taxes and shipping included) on your billing date each month until you cancel.

2. Billing date

Your first payment date becomes your monthly billing date. Each box usually ships within 7 business days after your billing date.

3. Introductory offers

Discount codes used at signup apply to your first box only, unless the offer states otherwise. All later renewals are charged at the regular plan price. If you joined with a discount, we'll also let you know about this in the shipping confirmation email for your first box.

4. Renewal reminders

We email you before each upcoming charge, using the email address on your account. Each reminder shows the amount, the billing date, and a link to manage your subscription.

5. How to cancel

You can cancel online at any time: log in at wabisabi-gems.com/account > Subscriptions > Cancel. You may also email hello@wabisabi-gems.com; please write at least 2 business days before your next billing date so we can process it in time. We send a confirmation email once your cancellation is complete.

6. Cancellation deadline

To stop a charge, please complete your cancellation at least 1 day before the billing date shown in your account. If we received your cancellation request before the charge was processed and you were charged anyway, we will refund that charge in full.

7. After you cancel

No further charges will be made. A box that was charged before cancellation will still be shipped, and that charge is non-refundable, even before the box ships, except as described in our Refund Policy or as required by applicable law.

8. Skipping or pausing

You can skip a month or pause your subscription in your account, or by emailing us at least 2 business days before your next billing date.

9. Billing questions

If you have any question about a charge, please contact us at hello@wabisabi-gems.com. We reply within 1 business day and will refund any charge made in error.